Quality Thoughts

Mission : compliance or quality?

Mission : compliance or quality? I was recently reading a magazine on quality management. As of this writing, the new ISO9001:2015 is about to be realized to the world. Some people are excited :  It has been 7 years since the last version and the world has changed tremendously in this period. They can’t wait […]

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Oxymoron alert : Change control!

CHANGE CONTROL It strucked me a few days ago. I had never thought about it this way. I needed to take a step back to see the horrible reality. CHANGE CONTROL…..as if CHANGE could be controlled! I needed a frank conversation with a colleague to see it all. Suddenly. Sooo clearly. The main problem with […]

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Quality fractals

Quality fractals Fractals are amazing. Infinitely complex and present in nature in various form they are a reminder of eternity. From Wikipedia A fractal is a natural phenomenon or a mathematical set that exhibits a repeating pattern that displays at every scale. If the replication is exactly the same at every scale, it is called […]

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The intelligent organization : Connect to survive !

Brain cells constantly reconnect making even a damaged brain functions. If brain cells do this spontaneously, wouldn’t our employees do the same ? If only we were to understand this…

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Right the first time !!

“If you don’t do it right the first time, do you think you will have the time to do it right the second time?” Wow ! Coming from a grand-mother, decades ago, this is probably the strongest argument in favor of Contemporary quality that I have heard…ever ! (Yvonne Simmons Howze, Quality Progress December 2014). […]

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Culture slash !

During the last World War (hopefully the last), Winston Churchill had tough decisions to make as British Prime Minister and commander of the war efforts. During one meeting about the reallocation of resources, one of his well-intentioned aid suggested diverting the Culture money to the defence ministry. Churchill then apparently raised one of his aging […]

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They made me do it….

Some more budget cuts. Some more enforcement of arguable decision. It up to the lower management to make it happen. As usual. Does it really have to be this way?

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Grassroots movement for Quality

I love grass. So strong and resistant.
I love grassroots movement, So strong and resistant.
So connected and interdependent.
Are you?

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Wired Quality : necessary interactions

Attending formal training sessions is fun and interesting. As long as the learner applies the new concepts and methods afterwards. Formal training is usually delivered for a specific reason : improve performance and productivity. Attending training “conferences” by experts is way more interesting…if there is learning involved afterwards. But then, what is learning coming from […]

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Disruptors

Are you a disruptor? If so…congratulations!

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The F/S ratio : Organizational quality or operational excellence?

The F/S ratio : function and support. Do organizations focus too much on tools and methodology and not enough on something else. Or SomeONE else?

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The cost of inaction

Can you decide? If not, who can? Do you know how much this way of deciding actually cost?

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The cost of a decision

How much are YOU worth for your company? How much can you spend on your own without authorization from your boss? Do you know? Few people know….

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Stressed quality or quality stress?

Stress can be good or bad. Can Quality be good or bad too?

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Qualities for quality

A short list of qualities for quality. And a few thoughts along the way.

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When 95% probability provides 16% certainty.

Whenever you are 99% certain, starting doubting your results and look back at your dat with Bayes in mind.

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Quality culture : Lessons from a defeat

How a recent political defeat can enlighten us on quality culture.

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Mean lean, average lean : on which side to lean on ?

Lean programs are great! As long as the whole concept is implemented. Tools for humans. Not the other way around.

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The roots of a quality culture

Building a culture takes times. Maintaining it takes care and nurturing. Lessons from the bamboo.

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How expensive is cost-cutting?

Cost-cutting is costly! Most of the time. But we do it anyway. To get the early rewards and to hope it will stop soon. Bad news : it won’t. Stop thinking cost. Start thinking smart.

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